Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Personalised items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@itsallink.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@itsallink.co.uk and send your item to: 15 Gattison Lane, Doncaster, DN11 0NG, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 15 Gattison Lane, Doncaster, DN11 0NG, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Someone purched a13 minutes ago from Bath, UK
Someone purched a19 minutes ago from Truro, UK
Someone purched a13 minutes ago from Shropshire, UK
Someone purched a24 minutes ago from Lincoln, UK
Someone purched a25 minutes ago from Shropshire, UK
Someone purched a9 minutes ago from Aberdeen, UK
Someone purched a6 minutes ago from Coventry, UK
Someone purched a14 minutes ago from London, UK
Someone purched a29 minutes ago from Cardiff, UK
Someone purched a6 minutes ago from Oxford, UK
Someone purched a8 minutes ago from Wolverhampton, UK
Someone purched a27 minutes ago from Wales, UK
Someone purched a30 minutes ago from Canterbury, UK
Someone purched a20 minutes ago from St Albans, UK
Someone purched a24 minutes ago from Doncaster, UK
Someone purched a26 minutes ago from Sunderland, UK
Someone purched a24 minutes ago from Sunderland, UK
Someone purched a21 minutes ago from Cardiff, UK

A cookie is a small text file which is stored on your computer when you visit a website. Cookies are useful because they allow a website to recognise a user's device. This can be very helpful for things like remembering your preferences, saving passwords, keeping track of your ecommerce basket, or ensuring you see only relevant adverts or messaging.

Cookie Policy
Pre-loader